Technical Product Manager - Content APIs

Berlin, Germany
Employee
IT / Software

Next to Zattoo’s direct to consumer product (B2C) and our B2B whitelabel platform, we offer a third, API based product. Today, this API product delivers video content to millions of users and our customers use it to build their own experiences on top of it. Our list of customers is constantly growing and their needs are always evolving - that’s why we are looking for a Technical Product Manager - Content APIs (f/m/x).

  • You will own our Content APIs end-to-end, from working with our customers, product definition and delivery, to documentation
  • You work closely with our Video, Middleware and Bridge Customer Dashboard teams to define and deliver your product

You will be part of the Core Product group, specifically the Video team, which is in charge of envisioning, designing, building and operating streaming architecture and playback components. Within the group we are more than 60 people with different nationalities and are spread across all our offices. We share the passion to build the best TV products in the world.

Tasks

  • Define and extent the current API approach to a fully marketable and operational Content API product offering by managing the complete lifecycle of the product portfolio from discovery to its end of life (EOL)
  • You are the main point of contact for current and potential customers of our Content APIs and will act as the voice of the customer within the video team
  • Maintain and iterate on the API and the underlying services we want to offer by influencing the roadmap, backlog & sprints to deliver on them together with the Video team
  • Enable customers to use it properly by establishing documentation and conducting demos to ensure we have an excellent, up-to-date and usable Developer documentation, API consumer onboarding, etc
  • Maintain, analyse and improve QoS metrics to strengthen our service availability
  • Define, own and monitor SLAs as well as other relevant KPI like customer satisfaction
  • Together with the Sales team define our pricing model
  • Build up customer support programme with product marketing

Requirements

  • BA/BS in Computer Science, Information Systems, Engineering or related degree
  • 3+ years of experience in developer platforms and API products as a Product Manager
  • A profound understanding of video streaming technologies
  • You have a strong sense of customer empathy to care deeply about top customer problems
  • You are able to easily communicate complicated concepts simply to multiple audiences
  • You have a results-oriented, can-do demeanour with an intuitive understanding of product quality
  • You love solving technical problems in innovative ways
  • You need to be able to communicate clearly in English, in spoken and written form
  • Bonus: Fluency in German is a big plus
  • Bonus: Experience with enterprise SaaS software

Benefits

What we offer you:

  • Reward: Market competitive compensation
  • Recharge: 30 days vacation plus public holidays
  • Regulate: Trust based working hours and the flexibility for remote working*
  • We’re sharing: Free access to the best streaming experience on the market
  • We’re developing: Personal development budget, German classes, all-company hackdays
  • We’re inclusive: A fun, engaged, and diverse team made up of 40 nationalities
  • We’re healthy: Free yoga classes, health checks, team sports, daily organic fruit bowls
  • We’re responsible: We are taking positive action on our carbon footprint
  • We’re sociable: Lunches, in-house bar, BBQ’s, socials, summer party, annual off site event

*(with German/Swiss employment contracts)

Product Creation Team

At the heart of Zattoo’s organisation, there is a group of people who are extremely passionate about TV Products and Technology. This diverse group of engineers, product managers, designers, SRE, network, QA and support specialists cover a large area of expertise and are building our vision of the streaming age TV platform. We value high quality, user-oriented and sustainable work and strive to be at the forefront of technology and collaboration.

We encourage everybody to express their ideas and give autonomy and focus to independent teams. Our dream is to let people watch their favorite TV content in the simplest and most comfortable way. We see our strength in disrupting traditional broadcasting technology while collaborating closely with the great companies that produce this content.

We are Zattoo Zattoo enables our users to view indiscriminately and we reflect that in our team too. Regardless of race, gender, sexual orientation, religion, national origin, age, disability or any other characteristic protected by law we encourage everyone to apply and will give everyone equal consideration. We are an equal opportunities employer, join us and help build a diverse team dedicated to revolutionising the way you watch TV.

JOIN US AND BECOME PART OF OUR STREAM TEAM!

Next to Zattoo’s direct to consumer product (B2C) and our B2B whitelabel platform, we offer a third, API based product. Today, this API product delivers video content to millions of users and our customers use it to build their own experiences on top of it. Our list of customers is constantly growing and their needs are always evolving - that’s why we are looking for a Technical Product Manager - Content APIs (f/m/x).

  • You will own our Content APIs end-to-end, from working with our customers, product definition and delivery, to documentation
  • You work closely with our Video, Middleware and Bridge Customer Dashboard teams to define and deliver your product

You will be part of the Core Product group, specifically the Video team, which is in charge of envisioning, designing, building and operating streaming architecture and playback components. Within the group we are more than 60 people with different nationalities and are spread across all our offices. We share the passion to build the best TV products in the world.

Tasks

  • Define and extent the current API approach to a fully marketable and operational Content API product offering by managing the complete lifecycle of the product portfolio from discovery to its end of life (EOL)
  • You are the main point of contact for current and potential customers of our Content APIs and will act as the voice of the customer within the video team
  • Maintain and iterate on the API and the underlying services we want to offer by influencing the roadmap, backlog & sprints to deliver on them together with the Video team
  • Enable customers to use it properly by establishing documentation and conducting demos to ensure we have an excellent, up-to-date and usable Developer documentation, API consumer onboarding, etc
  • Maintain, analyse and improve QoS metrics to strengthen our service availability
  • Define, own and monitor SLAs as well as other relevant KPI like customer satisfaction
  • Together with the Sales team define our pricing model
  • Build up customer support programme with product marketing

Requirements

  • BA/BS in Computer Science, Information Systems, Engineering or related degree
  • 3+ years of experience in developer platforms and API products as a Product Manager
  • A profound understanding of video streaming technologies
  • You have a strong sense of customer empathy to care deeply about top customer problems
  • You are able to easily communicate complicated concepts simply to multiple audiences
  • You have a results-oriented, can-do demeanour with an intuitive understanding of product quality
  • You love solving technical problems in innovative ways
  • You need to be able to communicate clearly in English, in spoken and written form
  • Bonus: Fluency in German is a big plus
  • Bonus: Experience with enterprise SaaS software

Benefits

What we offer you:

  • Reward: Market competitive compensation
  • Recharge: 30 days vacation plus public holidays
  • Regulate: Trust based working hours and the flexibility for remote working*
  • We’re sharing: Free access to the best streaming experience on the market
  • We’re developing: Personal development budget, German classes, all-company hackdays
  • We’re inclusive: A fun, engaged, and diverse team made up of 40 nationalities
  • We’re healthy: Free yoga classes, health checks, team sports, daily organic fruit bowls
  • We’re responsible: We are taking positive action on our carbon footprint
  • We’re sociable: Lunches, in-house bar, BBQ’s, socials, summer party, annual off site event

*(with German/Swiss employment contracts)

Product Creation Team

At the heart of Zattoo’s organisation, there is a group of people who are extremely passionate about TV Products and Technology. This diverse group of engineers, product managers, designers, SRE, network, QA and support specialists cover a large area of expertise and are building our vision of the streaming age TV platform. We value high quality, user-oriented and sustainable work and strive to be at the forefront of technology and collaboration.

We encourage everybody to express their ideas and give autonomy and focus to independent teams. Our dream is to let people watch their favorite TV content in the simplest and most comfortable way. We see our strength in disrupting traditional broadcasting technology while collaborating closely with the great companies that produce this content.

We are Zattoo Zattoo enables our users to view indiscriminately and we reflect that in our team too. Regardless of race, gender, sexual orientation, religion, national origin, age, disability or any other characteristic protected by law we encourage everyone to apply and will give everyone equal consideration. We are an equal opportunities employer, join us and help build a diverse team dedicated to revolutionising the way you watch TV.

JOIN US AND BECOME PART OF OUR STREAM TEAM!

Updated: 14 days ago
Job ID: 2094377
About Zattoo
Zattoo is the leading TV-as-a-Service player in Europe serving millions of users helping them watch what they want, where they want, when they want.
51-200 employees
Information Technology (IT)
Sonnenallee 223A, Berlin, Germany
Sonnenallee 223A, Berlin, Germany
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